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Utility Billing - Water/Sewer/Trash/Recycling/Bulky Items/Brush Pickup
Overview
Contact
285 Uptown Blvd, Bldg 100
Cedar Hill, TX  75104

Billing questions and water connections: 469.272.2931
To make a phone payment: 469.272.2931
Water or sewer emergency: 972.291.5126
Fax: 972.291.5110
After hours emergency: 972.780.6643

Hours of Operation
Monday, Wednesday, Thursday & Friday
8:00 am - 5:00 pm
Tuesday
8:00 am - 7:00 pm
5:00 pm close day before official holidays
The Utility Billing Department  reads and maintains all water meters in the City and provides friendly and knowledgeable customer service functions.


*Due to the privacy act, only the person on the account will be able to discuss issues regarding the account*


Water/sewer charges
Residents are billed a water/sewer charge of $53.24 per month based on 7,000 gallons of water, as measured at the water meter. When you receive your third water bill, call Utility Billing, 469-272-2931 to see if your sewer charge can be averaged. This will be based on usage of 21,000 gallons or less for the first 3 months. If over, the rate will remain the same until rates are averaged annually in April.

Trash, recycling, bulky item and brush pickup charges
Weekly collection of trash, recycling and bulky items, and monthly brush service, are provided for $12.76 a month. ($9.64 for seniors over 65). This amount is included on your water/sewer bill.

Billing dates
Residences west of Hwy. 67 are billed the 5th of each month with payment due by the 20th. Residences east of Hwy 67 are billed on the 20th of the month and due by the 5th of the next month. A 5% penalty will be added to any unpaid balance of bill one day after the due date.

Payment options
You may make your water/sewer utility bill payment several ways: 

  • The Utility Billing Office on the first floor of the Government Center accepts payments during regular office hours.
  • You may make a payment on our automated phone system by dialing 469-272-2931. (Please have your account number on hand)
  • You may place your water/sewer utility bill payment in the drop boxes in front of the Government Center and the Recreation Center at any time.
  • You may make your water/sewer utility bill payment via Western Union at Wal*Mart and Kroger in Cedar Hill.
  • You may pay water/sewer charges online at any time.

NOTICE – When making online payments click on the “Make Payment” button one (1) time only. Even if payment confirmation is not received, each time the “Make Payment” button is selected could result in your credit/debit card being charged multiple times. Contact 469.272.2931 for assistance or email

Start new water/sewer/trash service
You may order utilities online.

If you have a water or sewer service emergency please call 972.291.5126 during business hours. For an after hours emergency, call 972.780.6643. If the water supply problem is between the water meter and your residence, or if you have a sewer problem within your property, you will need to call a plumber for repairs.


Online Payments

To pay your account using Visa, MasterCard or American Express or to view your account information, click here.

When you first make an online payment you will be asked to create a log on ID and password. Once this has been done you can log on to view your water consumption history, account history as well as make credit card (Visa, MasterCard or American Express) payments. Payment will post immediately to your account.

Log on ID and Password: When creating a log on ID and password you will need to enter your complete name or business name and address exactly as it appears on your water bill. When you select a username it must be unique in our system and you will receive an error message if it already exists and will be asked to submit another username. Please select a password that is at least six (6) characters or more.

NOTICE – When making online payments click on the “Make Payment” button one (1) time only. Even if payment confirmation is not received, each time the “Make Payment” button is selected could result in your credit/debit card being charged multiple times. Contact 469.272.2931 during business hours for assistance or email .



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